Lorongjudi Privacy Policy

1. Introduction

Lorongjudi values the privacy of every user on our platform. This Privacy Policy details how we collect, store, use, and protect your personal information when you register and use lorongjudi services.

By accessing the lorongjudi platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

We periodically review and update this Privacy Policy to ensure it remains relevant, accurate, and aligned with changes in legislation and industry best practices. The latest version is always available on this page.

2. Information We Collect

Lorongjudi collects several categories of information to provide you with a safe, seamless, and high-quality service. The information collected is as follows:

We only collect information that is strictly necessary for the stated purpose. You are not required to provide information that is unrelated to the service requested.

3. How We Use Your Data

The information we collect is used for the following purposes:

• Identity Verification: To carry out KYC processes to ensure account security and comply with anti-money laundering legal requirements.
• Transaction Processing: To securely and accurately process deposits, withdrawals, and any other financial transactions.
• Service Communications: To send important notifications regarding your account, promotions, and platform updates.
• Platform Improvement: To analyze usage patterns and improve the interface, performance, and overall user experience.
• Fraud Prevention: To detect and prevent any suspicious activity, fraud, or abuse of the platform.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Customer Support: To provide assistance and resolve any issues or complaints raised by users.

We do not use your data for any purpose outside the scope stated above without obtaining your additional consent.

4. Information Sharing

Lorongjudi does not sell, rent, or trade your personal information to any third party for marketing purposes. However, your information may be shared in limited situations as follows:

• Service Providers: Third parties that assist in operating the platform, such as payment processors, technical infrastructure providers, and identity verification services — subject to strict confidentiality agreements.
• Legal Compliance: Information may be disclosed to government authorities or law enforcement bodies when required by court order or applicable law.
• Rights Protection: Where necessary to protect the rights, property, or safety of lorongjudi, other users, or the general public.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that business transaction.

5. Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and lorongjudi servers is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect your account login from unauthorized access.
• Continuous Monitoring: 24/7 monitoring system to detect and respond to any security threats in real time.
• Internal Access Controls: Only authorised personnel may access user data, and only to the extent necessary to carry out their duties.
• Regular Security Audits: Regular security assessments by independent parties to ensure our systems remain robust at all times.
• Secure Data Storage: Data is stored in data centres protected by strict physical and digital access controls.

While we make every effort to protect your data, no system can be guaranteed 100% secure. We encourage you to play your part by keeping your login credentials safe.

6. Cookies & Tracking Technology

Lorongjudi uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: To help us understand how users interact with the platform so we can continuously improve.
• Functional Cookies: To remember your preferences and settings such as language and display for a more personalized experience.
• Analytics Cookies: To collect anonymous statistical information about platform usage for internal analysis purposes.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team through the support channels available on the platform.

8. Data Retention Period

Lorongjudi retains your personal data for as long as your account is active or as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

• Account and identity data is retained for as long as your account remains active and for a minimum of 5 years after account closure to comply with legal requirements.
• Financial transaction records are retained for 7 years in line with financial reporting and anti-money laundering requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Anonymised analytics and usage data may be retained for a longer period for internal research purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.

9. Third-Party Links

The lorongjudi platform may contain references to integrated third-party support services that enhance the user experience, such as payment processors and identity verification providers. This Privacy Policy applies only to data processed directly by lorongjudi.

We encourage you to read the individual privacy policies of any third-party service providers involved. lorongjudi is not responsible for the privacy practices or content of any external services accessed through our platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the lorongjudi Data Protection Officer team is ready to assist.

You can reach us via:

• Live Chat: Available 24/7 directly within your lorongjudi platform.
• Email: [email protected]
• Help Center: Browse the FAQ us for answers to frequently asked questions.

We are committed to responding to all enquiries within 3 working days. For more complex matters relating to PDPA rights, the response time may be up to 30 working days as provided under applicable law.